I am unable to login to MIXO in the application on mac. I am able to login to all portals using my web browser.
Version Used: 0.14.0
MacOS Version: 10.15.2
I cannot login using mixo 0.14.0 on Mac OS Catalina 10.15.2. I am able to login all portals via my browser.
Hey!
That's really strange and something we urgently need to test and check for you.
Can you try resetting your password here:
https://go.mixo.dj/sso/request-reset-password/
Then if the problem persists, send us the new password you've created so we can test it on our portals, desktop and mobile apps for you?
Once we've done this you can reset the password again.
Hey!
That's really strange and something we urgently need to test and check for you.
Can you try resetting your password here:
https://go.mixo.dj/sso/request-reset-password/
Then if the problem persists, send us the new password you've created so we can test it on our portals, desktop and mobile apps for you?
Once we've done this you can reset the password again.
Hey
The issue was being caused by the length of the password. The app has a 50 character limit on the login page.
We've now updated the register and password reset pages to reflect this.
If you haven't already please reset your password here:
https://go.mixo.dj/sso/request-reset-password/
The requirements are:
- Minimum 8 character
- At least 1 Capital letter
- At least 1 number
- No more than 50 characters long
Let us know how you get on.
Hey
The issue was being caused by the length of the password. The app has a 50 character limit on the login page.
We've now updated the register and password reset pages to reflect this.
If you haven't already please reset your password here:
https://go.mixo.dj/sso/request-reset-password/
The requirements are:
- Minimum 8 character
- At least 1 Capital letter
- At least 1 number
- No more than 50 characters long
Let us know how you get on.
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