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Cloud Sync

ealcantararod shared this question ago

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So, I have trouble with my cloud storage, I linked it to one of my Drive Accounts. And it sends the confirmation of succes but when I check my settings, it seems that it didn´t work.

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Hope you can help me.

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Replies (1)

Jon ●

I can see from our end, that you are connected to Google Drive, could you try restarting the app, and possibly your computer too and see if it updates?

When you go into your Google Drive, is there a folder for MIXO with your tracks in? This should have been created automatically.

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ealcantararod ●

I have no folder named Mixo on my Drive :(

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Jon ●

Did restarting the app/your computer not help?

If not then I would recommend a fresh reinstall and then try to sync again as per the Getting Started guide.

https://support.mixo.dj/guide/beta-getting-started

Let me know how you get on.

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ealcantararod ●

No, it didn´t worked, also I deleted the permission on my Google Drive account and try it again at also it didn´t worked.

I uninstalled the program from my PC and tried it again but with my personal account not a entersprise/working account and also it didn´t worked.

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Jon ●

Ok, in the app, can you go to Settings > General > Enable Logs and then try syncing again and also import some music or playlists as well.

Then send us the files located in Music > Mixo > Logs. This should help us identify the issue.

Sorry this hasn't worked so far, but I appreciate your perseverance!

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ealcantararod ●

Sure, there you have it.

Greetings from Mexico

Files:

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Jon ●

Thanks for sending those through, I've created an idea so that we can look into it further and send you an update when we have a solution.

https://support.mixo.dj/t/sync-confirmed-but-not-working

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ealcantararod ●

I saw that you recommended a guy to upload the software, but the problem is still there.

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Guest ●

Hey

Can you try the following:

1. Uninstall MIXO

https://support.mixo.dj/guide/how-do-i-uninstall-mixo

2. Remove MIXO from your Google Drive

https://support.mixo.dj/guide/remove-mixo-from-your-google-drive-apps

3. Download and install the latest version from https://beta.mixo.dj

4. Connect your cloud storage. Make sure you click open in MIXO in the browser popup after the connected message.

5. In MIXO go to View > Clear Cache

6. Restart the app

Let us know how you get on.

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will.rogers0 ●

I had the same problem and just cleared the cache on the desktop app, everything seems to be uploading and syncing.

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Jon ●

Glad to hear that Will!

What are you using MIXO for and has it helped your workflow at all?

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Jon ●

@ealcantararod, have you had any further problems with syncing your Google Drive since the update?

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ealcantararod ●

No, it´s working fine. Thanks Jon

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Jon ●

Fantastic, thank you!

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