app goes white

gibbz shared this question 22 months ago
Answered

when im about 80-90% of analysing the tracks the app goes completly white and i have to close it and go back to the where it stared from

Replies (3)

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Hey gibbz,


Could you send me a bit more info about what happened and answer the following?

- Confirm you meet our minimum requirements:

https://support.mixo.dj/guide/mixo-system-requirements

- Check you're running our latest MIXO version (v0.48):

https://www.mixo.dj/download

- Send operating system (PC, Mac or Linux) & device info for your phone

- What type of import did you do? Rekordbox, Traktor etc. and is that program up to date?

- How many tracks are you importing?


Once we have all this we can look to replicate the issues and get a report raised with our team.

Thanks,

Jon

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Hey Jon, gets the same problem while importing Serato DJ Library.

What's the solution to fix this???

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Hi Alex,


There have been several improvements since this original issue.


How many crates and tracks are you importing at once?


Perhaps try importing one playlist at a time and see how that goes. Then try increasing it until they're all imported.


Let me know if that helps!


Remko

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I'm having the same problem as well . . . are you saying there's a new version I should try?

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Installed latest version, same problem. And every time I restart, it tries to continue what it was doing before and hangs again :-(

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Hi there,

How many crates and tracks are you importing at once?

Perhaps try importing one playlist at a time and see how that goes. Then try increasing it until they're all imported.

Let me know if that helps!

Remko

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