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MIXO Topic Idea

Windows Login - Touch Screen Devices

Dave shared this idea ago

Completed

Some Windows users are unable to login once login screen has loaded.

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Replies (3)

mbarrera2 ●

Llevo más de 1 hora y no sale de la pantalla en negro con un letrero que dice cargar mixo

Llevo más de 1 hora y no sale de la pantalla en negro con un letrero que dice cargar mixo

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Dave ●

Appreciate the screenshot and feedback. We're working on it and will alert you once we've published a fix.

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diegocalbo ●

Hola, a mi me pasa lo mismo, mismo problema.

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dannysateler ●

Hi all! I have the same issue. What do you need from my PC or app to help to solve?

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Dave ●

Thank you both for your feedback. We've got everything we need right now to resolve this bug. You're subscribed to the idea so once we find a fix you'll be automatically notified.

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puppermatic ●

Same here, runing w10, i3, 4gb of RAM. Stuck in the "Loading" screen.

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dannysateler ●

HI Dave. After upgrade to v0.6.0 still have the issue. Let me know what you need to try to solve.

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Dave ●

We've isolated the issue to be with Windows Touch Screen devices so will now work to find a fix. We're close!

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dannysateler ●

Yes! I have touch screen... Thanks and if you need more information, just let me know.

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Dave ●

We've just released v0.7 which includes a fix for Windows computers.

Please can you update your MIXO versions in app and let us know if you continue to have loading or login issues.

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dannysateler ●

Hi Dave, i wating for v.0.7 download link. I tried to download from beta.mixo.dj but still downloading v0.6.

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Dave ●

It's possible your browser was caching the page.

Please uninstall your app and delete local MIXO files:

https://support.mixo.dj/guide/how-do-i-uninstall-mixo

Then try again via:

beta.mixo.dj

Let us know if version 0.7 fixes your login issue.

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Dave ●

For anyone who cannot upgrade in app, please uninstall MIXO on your Windows machine:

https://support.mixo.dj/guide/how-do-i-uninstall-mixo

Then download MIXO v0.7 via:

beta.mixo.dj

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dannysateler ●

Hi Dave, i'm already in! Thanks a lot. Keep in touch!

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Samad Shirazie ●

Ok so it worked!!!

YAY

i'll play with and provide more feedback as rquired

On Tue, Apr 21, 2020 at 2:25 PM MIXO Team <team@mixo.dj> wrote:

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