iOS app crash
Answered
hello
I import all my Serato crates and tracks to Mixo And then upload to my google drive (after a lot of soft freezing and crash...)
but now I cannot access it on my iOS devices, all the crates and folders are empty and when I force sync on the app it's crashing.
thanks in advance for your help
The same question 
Hi Samuel,
That's unusual for a library of your size. This type of issue can often occur with large libraries over 75k tracks, but it's possible you are having the same issue.
It's caused by the OS killing the process to prevent overheating and excessive memory use. There's not a lot we can do about that. However, we are working on a "Selective Sync" idea where you can pick and choose the playlists you'd like to sync. I'll keep you updated on that but for now here are some things to try:
1. Make sure all other apps are closed and perhaps also restart your phone.
2. Make sure you have a stable and fast internet connection.
3. Go to Settings/Debug and tap "Reset Local" (make sure you use the correct reset option "LOCAL").
4. Now login and see if it works.
Let me know how it goes!
Remko
MIXO team
Hi Samuel,
That's unusual for a library of your size. This type of issue can often occur with large libraries over 75k tracks, but it's possible you are having the same issue.
It's caused by the OS killing the process to prevent overheating and excessive memory use. There's not a lot we can do about that. However, we are working on a "Selective Sync" idea where you can pick and choose the playlists you'd like to sync. I'll keep you updated on that but for now here are some things to try:
1. Make sure all other apps are closed and perhaps also restart your phone.
2. Make sure you have a stable and fast internet connection.
3. Go to Settings/Debug and tap "Reset Local" (make sure you use the correct reset option "LOCAL").
4. Now login and see if it works.
Let me know how it goes!
Remko
MIXO team
First of all thanks for your fast answer.
My library os 60K+ tracks, i already try everything you purpose … i’ll try it back later when i’ll be at the office with good internet connection.
I understand what you explain about ios restrictions but i don’t understand that you sell a subscription with cloud sync and ios app that you know it will not work…
First of all thanks for your fast answer.
My library os 60K+ tracks, i already try everything you purpose … i’ll try it back later when i’ll be at the office with good internet connection.
I understand what you explain about ios restrictions but i don’t understand that you sell a subscription with cloud sync and ios app that you know it will not work…
Hi Samuel,
I appreciate your comment but there are very few users with libraries over 75K, especially who also use the mobile app. In many cases it still works with 80K tracks, so it should work with your library. I don't know why iOS is killing it but I'm more than happy to investigate this further.
Regardless, the selective sync will hopefully be available in the next release. I'll keep you updated!
Remko
MIXO team
Hi Samuel,
I appreciate your comment but there are very few users with libraries over 75K, especially who also use the mobile app. In many cases it still works with 80K tracks, so it should work with your library. I don't know why iOS is killing it but I'm more than happy to investigate this further.
Regardless, the selective sync will hopefully be available in the next release. I'll keep you updated!
Remko
MIXO team
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