the synch doesnt work

Remko ●

Hi there,

Sorry to hear that. It's possible temporary network dropouts make it seem like the data has not synced. If your devices aren't showing the changes from your other device, try Force Sync Check in Settings/Cloud.

Also, you only need to login to Dropbox on one device and they will all show connected. I have no idea why it's not possible to login on that device but you shouldn't need to.

Regarding the Watch Folder - MIXO will find the files and add them to the track list, then analyse them which is where the metadata comes from. If those files remain mostly blank it's because it can't read what ever those files are.

To check them, add the FilePath column to the track list and you'll be able to see which files they are.

Remko
MIXO team

Reply URL

1

deathpectation ●

Im login in to dropbox with all my devices, on it shows that all files are uploaded on the other device it says it still missing
so basically it doesnt synch

Reply URL

1

Remko ●

Have you tried Reset LOCAL (Setting/Debug). Or Force Sync-Check (Settings/Cloud)?

Remko
MIXO team

URL

1

deathpectation ●

yes

URL

1

Remko ●

Another user had a similar issue on Android and managed to resolve it by deleting MIXO, restarting the phone and installing MIXO again. Now it works! Maybe this will work for you too?

Remko
MIXO team

URL

1

deathpectation ●

tried it before, doesnt work

URL

1

deathpectation ●

So to simply but it doesnt synch neither on desktop nor on android, so at the moment mixo is useless

URL

1

deathpectation ●

2month of my work flushed down on the toilet

URL

1

Remko ●

Your library should still be on your primary desktop device. If you've deleted it, there might be a backup of your most recent export in ~/Music/MIXO/Backups, depending on what type of export you did.

If you still have your library on your primary device, I recommend you try Settings/Debug "ReSync This Library". That will delete your synced data and resync everything from your desktop device.

Let me know if that's useful.

Remko
MIXO team

URL

1

deathpectation ●

I havent deleted, the synch deleted it
but I have couple of question

- eventhough the tracks are uploaded on primary device they are recognised, on the secondary devices still missing, how is it possible?
- if there is a primary desktop device, when it comes to synchs why will the secondary device overwrite/delete the already uploaded tracks?

URL

1

deathpectation ●

Tried your instruction didnt work

URL

1

deathpectation ●

One more question

At the import why does mixo have to upload again the otherwise already uploaded music files to dropbox?

URL

1

Remko ●

Hi there, I saw your review. We're also based in the UK so being Sunday evening I had to sleep before getting straight back on it this morning. I apologise for the delay in responding during this time.

Rest assured we've been trying to figure out what's going on! It's not straight forward as I'm sure you can appreciate. There are lots of variables in play.

I'm currently reviewing your synced data and will reply shortly.

Remko
MIXO team

URL

1

Remko ●

Ok so it looks like you've done a full Reset MIXO, which also clears your synced data.

In regards to your questions:

- eventhough the tracks are uploaded on primary device they are recognised, on the secondary devices still missing, how is it possible?

If they have black dots on mobile, they are missing eg not uploaded. This can happen if there were network or storage errors during upload from desktop. If they don't have black dots but still can't be played, please let me know.

- if there is a primary desktop device, when it comes to synchs why will the secondary device overwrite/delete the already uploaded tracks?

The primary device is the device where you imported a track from. This is where the track will be uploaded from (to your cloud storage) so it can be played/downloaded on other devices. Other secondary devices cannot overwrite or delete that track unless you do 'Reset MIXO', or delete the track, because all changes are synced. If you want to reset a single device, you should use Reset LOCAL. Information is displayed in the warning modals about usage. If the secondary device is not showing the track or playlist etc, there are 2 possible causes - either it was not synced from the primary device (rare) or the secondary device needs to re-establish the sync connection, which you can do by clicking 'Force Sync-Check' in Settings/Cloud.

- At the import why does mixo have to upload again the otherwise already uploaded music files to dropbox?

Dropbox actually reuses the already uploaded tracks but unfortunately it's not particularly fast at doing so. This means while you should not get duplicates in your cloud storage, it still has to go through the process of uploading each track. In contrast, Google Drive actually handles this very well and is incredibly fast when it finds the track is already uploaded. OneDrive is probably just as slow as Dropbox.

Every user is critical to our small but growing app, which means we really want MIXO to work seamlessly for you. Although we work tirelessly for 7-days a week, sometimes we just can't respond immediately. I hope you understand.

Please let me know if you have any further questions, we are always happy to help!