Mobile app will not sync ios

Michael shared this question 17 months ago
Answered

Replies (4)

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Hi Michael,


Mobile phones are incredibly restrictive and have build-in mechanisms to protect them from overloading, overheating and crashing if there is too much data to process.


We don't have this problem on desktop because computers are designed for handling big data.


If your library is larger than 75,000 tracks (which is an absolutely huge limit anyway), I suspect your phone is killing the sync process due to the volume of data.


Perhaps this is why?


If your library is below 75k tracks it should work. You could try Reset Local (Settings/Debug).


Remko

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Also, please make sure you are using the latest MIXO version, v1.10.

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Thanks for the advice Remko. Mixo is showing 107000 + songs, however, I have a little more than 50k songs.

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Had it finished syncing any changes?


You could try logout, then login again and make a change like rate a track to force it to sync.


Once the sync spinner has stopped, try Reset Local (Settings/Debug), then login again.


It will then take a few minutes to sync from the cloud.


Once this is complete you know you have locally exactly what you've synced, so you can start sort and removing tracks.


It's best to try and make as few sync changes as possible with a large library like yours because syncing can take a while.


So try so sort the tracks and delete as many as possible at once, rather than lots of small batches, and wait for it to stop syncing before doing any more to reduce the risk of any conflicts etc.


Let me know how you get on!


Remko

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