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Sync is not working

ramsaylanier shared this question ago

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I've updated to version 1.1.0, but sync is not working. I have synced my desktop to dropbox, and can see the files there. When I open Mixo on my macbook, nothing happens. I also can't see anything on my phone.

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Replies (8)

ramsaylanier ●

I should add that I have followed the other posts that recommended I deleted my AppData folder and restart. I've also Reset Local numerous times. I've Reset Mixo on my desktop and imported from Virtual DJ. Everything works fine on the desktop.

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Mikolaj ●

+1, i have synced my desktop to google drive, i can see files there. Phone and notebook not sync with cloud.

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Remko ●

Hi guys,

There have been no changes to sync logic for a while.

It looks like the amount of data you've synced is also relatively small, so at the moment there is no obvious reason for this to be happening.

I'm going to start investigating this now to see if I can find any problems with the cloud database.

I'll update you asap!

Remko

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Remko ●

UPDATE - we've identified a problem with our cloud service provider.

We've notified them, so hopefully the issue will be resolved soon.

I'm sorry for the delay. I'll let you know as soon as we have another update!

Remko

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Remko ●

Good news, sync is back online!

It should simply start working, but you may need to quit and reopen MIXO or logout/login.

Please let me know if you have any issues.

Thanks for the heads up!

Remko

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Nicholas ●

Also having this issue, mobile isn't syncing i've followed the same steps as above on ios.

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Remko ●

Hi Nicholas,

You're right, the sync connection seems to have gone down again.

I'm liaising with our cloud services now to try and resolve this.

I'll let you know as soon as it's live again.

Really sorry about this, it's frustratingly beyond our control and should not be happening.

Remko

----------------

Remko Smith

Chief Technical Officer, MIXO

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Remko ●

Hi Nicholas,

The issue should now be resolved.

Please follow the steps mentioned previously if it does not immediately work.

Thanks for the heads up!

Remko

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DJ Woolfman ●

How long should it take to Sync? Mine is taking forever

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kmrak ●

I'm having the same issue I have the new version on desktop 1.10 and my app is 1.10 and on the app, I get cannot download or am unable to stream this track on the app, the desktop works fine.

Thanks

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Remko ●

Hi there,

If the track does not have a green dot on your primary computer or has a black dot on your second computer, right-click the track on your primary computer and upload it again. That should fix it.

Let me know if it works.

Remko

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kmrak ●

I have tried everything and no green dot on desktop t all

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Remko ●

If "Upload Track" is not working, disconnect your cloud storage (Settings/Cloud), then logout (Settings/Account), login again, reconnect your cloud storage and try "Upload Track" again.

This will fix it. Unless your track is missing of course!

Let me know how you get on.

Remko

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kmrak ●

Still will not upload or sync tracks

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