Tracks are listed on iPhone but they don't play or download. Expanded view not available.

Robert shared this question 3 months ago
Answered

The tracks are listed but they don't play or download to iPhone.

Replies (1)

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Hey Robert,

Could you send me a bit more info about what happened and answer the following?

- Confirm you meet our minimum requirements:

https://support.mixo.dj/guide/mixo-system-requirements

- Check you're running our latest MIXO version (v0.35):

https://www.mixo.dj/download

- Send operating system (PC, Mac or Linux) & device info for your phone

- What type of import did you do? Rekordbox, Traktor etc. and is that program up to date?

- Which cloud are you connected to and does the MIXO folder have your audio files in it?


Once we have all this we can look to replicate the issues and get a report raised with our team.

Thanks,

Jon

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