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MIXO Topic Question

Continue Problems with Uploading

Vinny shared this question ago

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I've never been able to upload my database using Mixo, which is frustrating because I want this to work. I've tried using my VDJ XML file to upload and it's always got hung up. So it was suggested I upload smaller segments (which kind of defeats the purpose of this tool). So I did so today. After successfully uploading 285 files (not all at once mind you, but like 50 to 80 at a time) it suddenly just started spinning on 0/49.

After some time, I paused it and this message (in green lettering) showed at the top: "Upload Paused. There is not enough space in your cloud to upload your library. Please add more storage space and retry."

I'm uploading to my Google Drive. Those files I'm uploading are 435MB total. I'm at 2GB of my 15 GB of storage. Which means I still have 13 GB free to upload 435 MB of files.

On a side note, Why are the files are uploaded into folders based only on Album and not Artist than Album. The Greastest Hits album would contain songs from any artist that has a Greatest Hits album.

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Replies (6)

Jon ●

Hey Vinny,

I'm sorry you're having this issue but thanks for sticking with us for so long despite it.

I just wanted to check with you if these are still the specs of the PC you are using? You posted this in an earlier ticket.

HP ENVY m7 Notebook

Processor: Intel Core i7-6500U CPU @ 2.50GHz 2.60GHz

Installed RAM: 16.0

System type: 64-bit operating system, x64-based processor

Windows specifications

Edition: Windows 10 Home

Version: 1803

OS build: 17134.137

Also, have we ever reset your user before on our end? Sometimes this can fix issues for users who have been testing with us for a long time.

The folder structure in the cloud and on any other desktops should match that of your local folder structure, is this the case?

The issue with the upload notification showing regarding cloud space when manually pausing will be fixed in the next version, at the moment it catches all pauses be they manual or caused by a full cloud.

Thanks,

Jon

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Jon ●

Also, could you please send a screenshot of your Settings > Account page within the MIXO app? That should show your cloud connection and available storage and will potentially help us find the issue.

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Vinny ●

Sorry for taking so long. I've been using my main desktop computer to import these and not the DJing laptop. So the new specs are

HP Z440 Workstation

Processor: Intel Xeon CPU E5-1620 v3 @ 3.50GHz, 3501 Mhz, 4 Cores(s), 8 Logical Processors

Installed RAM: 32.0

System type: x64-based PC

Windows specifications

Edition: Windows 10 Pro

Version: 10.0.19042

OS Build: 19042

I don't think you have ever reset my user before. It's never come up as an option

No, the folder structure is not the same. My structure is Artist then Albums. I'm getting just Albums so they are all mixing together.

So while my first message, I wasn't uploading my full library and shouldn't have been getting "not enough space" message. I've paid for more storage and have 100 GB on my Google drive and my library is only 24.7 GB right now

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Vinny ●

I'm currently trying to upload my files and it has been saying 0/2872 for a while. If I let it go in the background and come back, the application goes white. So the next time I left it in the foreground. It went white again.

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Jon ●

Hey Vinny,

There's definitely no reason for MIXO to not be working with your specs on either computer or for other issues like the folder structure being incorrect. There are a couple of UI issues in Settings > Progress > Overview on v0.24 which can make it seem like MIXO isn't analysing or uploading when in fact it is - we're hoping to have these fixed in v0.25.

So, I suggest we reset your account. Resetting your account would start you fresh with no tracks or playlists in MIXO.

To do this you first need to:

- Disconnect Sync on Desktop MIXO via Settings > Cloud > Disconnect

- Delete the MIXO folder(s) in your Cloud Storage account

- Go to your Cloud Settings > Manage Apps and remove MIXO

- Go to Settings > Debug > Open AppData and delete the MIXO folder found here (you'll need to close MIXO first)

- Uninstall MIXO

Then email us to confirm so we can reset your MIXO user to give you a fresh account.

Once we've reset your account you would need to:

- Re-install the latest version and login again

- Re-connect to your cloud

- Re-import your library

Doing this will not delete your tracks locally, it will just remove them from MIXO.

I think this is the best option going forward and will hopefully fix some of the long standing issues you have had.

Thanks so much for helping us test MIXO for so long. We really appreciate it and hopefully we can get this fixed for you!

Jon

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Vinny ●

I couldn't find a place to email you so I'm letting you know I'm ready for you to reset my MIXO user.

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Jon ●

No worries Vinny!

We've reset your account our end so if you've followed all of the first steps go ahead with the second set.

Download 0.24 here https://www.mixo.dj/download

I'm hopeful that this will correct the error and issues you've been having, but please let us know if it hasn't.

Thanks Vinny!

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Vinny ●

I'm currently attempting this again. :-)

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Vinny ●

So for the last hour its been stuck on file 212 in the upload process :-(

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Vinny ●

So I'm looking at Progress>Upload It says

Upload Queue

(No tracks in queue)

Tracks Uploaded: 212 completed

Currently Uploading

With a list of songs

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Vinny ●

After being stuck for that long, it started uploading again.

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Vinny ●

It does NOT copy the folder structure. In my music folder it's a bunch of album folders but I do Artist>Album

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Vinny ●

And then it stopped at 661/2872 and has been that way for about 10 hours. I'm going to let it run overnight to see if it finished.

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Vinny ●

Overnight it did another 467 tracks so it's working, but slowly.

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Vinny ●

So it took 3 days to do this, but I got it done. I found that when it hung up, the solution was to it the refresh button next to the Support button. I don't know if it worked, but it seemed to start the upload process.

But now my Cloud Drive is a mess with folders that are all over the place.

But my Cloud

Files:

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Dave ●

Hey Vinny, thank you so much for persevering with the upload process. Could you tell me what your average Upload & Download speeds are?

Find out here:

https://www.broadbandspeedchecker.co.uk/

As Jon mentioned, we've got a new version coming out very soon (v0.25) which significantly improves the import and upload process, but we will need to look in to the folder structure issues you've highlighted.

Jon is out of the office this week so our colleague Olivia will be looking in to this.

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Dave ●

Hey Vinny,

It would also be really helpful to know how you're importing your music to MIXO.

I know in the beginning you were doing it via VDJ XML, but are you now importing via IMPORT > TRACKS, or still using the XML import?

Thanks Vinny, let us know.

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Vinny ●

Download: 302.79

Upload: 11.97

I used the XML import because that's, as a VDJ user would gravitate towards and other users will too.

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Dave ●

Thanks Vinny,

With those speeds uploading shouldn't be as slow as you have described.

We've been testing v0.25 in house and the upload/import process is significantly better, so what I would suggest is you wait until this is released to the beta and then go ahead and update again.

Sorry to ask you to do this again, but your testing is incredibly helpful for us right now, especially considering we're focusing our efforts on large library imports and uploads.

If you could follow these steps once more:

https://support.mixo.dj/guide/how-do-i-reset-mixo

Do the first 4 and then instead of 5, please do go ahead and uninstall/delete MIXO completely so you're working with a fresh computer and cloud for v0.25.

Thanks Vinny, we'll be in touch on email and via socials once v0.25 is ready

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Vinny ●

I have no problem resetting everything. I think this program has great potential and I want it to succeed.

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Dave ●

Yo Vinny! v0.25 is out now, so please do follow the steps here:

https://support.mixo.dj/guide/how-do-i-reset-mixo

Then give MIXO another go and let us know how it does.

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Vinny ●

Yes. I did all the resetting today. Tried with a smaller library of 230 tracks and it seemed to work.

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Dave ●

That's great news!

I tested my own library of over 10,000 tracks and it worked beautifully so please do try larger imports and see if it's working for you.

We want to make sure MIXO can handle any type of import so your testing will be incredibly helpful for us.

Thanks Vinny,

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Dave ●

Hey Vinny, how's it going?

We just went live with GOLD so would love to know how you're getting on and if you'd be happy to sign up.

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