Upload to Cloud does not work

DJ Sipp shared this question 2 months ago
Answered

Upload does not work, I am waiting for to upload 4 files for 1 hours.

Comments (9)

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Did the other tracks you imported upload to Dropbox? And do you have a MIXO folder in your Dropbox?

Could you please try the following:

- Go to Settings > Debug > Delete Upload Queue, then go back to all tracks, select the tracks you want to upload, right-click and select Upload Track(s)

Let me know about the above and if the fix had any effect for you, if not I'll try and help further.

Thanks

Jon

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Hi,


Thank you for your response.


I have tried it the steps you asked, before I opened this ticket.

Answers to your questions:

1. Did the other tracks you imported upload to Dropbox?....NO

2. And do you have a MIXO folder in your Dropbox?...YES MIXO-Sync folder

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Maybe this helps you.


It stuck at Artwork upload step.

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That is helpful, thank you!

Could you email us one of the tracks that's getting stuck at support@mixo.dj

Also, MIXO can output logs that give information about the processes, they should be located in Music > MIXO > Logs. If there aren't any you can turn on logs via Settings > General > Enable Logs.

If you can send us these as well, it would also be helpful.

Thanks

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Hi have this problem also... the mixo folder exists in dropbox but the files don't upload.

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HI,

Can you both check your Dropbox folders again today and let me know if any tracks have uploaded.

If not, within MIXO go to Settings > Debug and aside from 'Reload' do each of the steps from 'Reset MIXO' to 'Open AppData'.

Go into your Dropbox and delete the MIXO folder.

Once this is done, please [re-install MIXO](https://www.mixo.dj/download) and turn on logs via Settings > General > Tools > Enable Logs.

Re-sync to your Dropbox account and start importing your tracks.

If you are still experiencing this issue then please send me the logs in the folder Music > MIXO > Logs.

That should help us determine the issue.

Thanks

Jon

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Hey,


The very first upload was successful. :-)

So as you can see in the screenshot there are several files on Dropbox under Apps > MIXO-Sync > Music directory. (dropbox_init_upload.jpg) Then I tried to add another file(s) but that upload was stuck.


Now I deleted all files and folders from Dropbox then did a reset in MIXO app and reinstalled MIXO. Then I imported some tracks again to MIXO. Then I established the connection between MIXO and Dropbox. And the initial upload worked again. (dropbox_re-init_upload.jpg)


And now the upload also works for the new tracks. (dropbox_additional_upload.jpg)


I will test it and inform you about the result.


Thank you for your support.


Best regards,

Tibor

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That's great news, glad the refresh worked!

Yes, please do let me know how the rest of your import goes and if you have any other issues or feedback.

Thanks,

Jon

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Thanks, Jon for the solution.

I try it and it's working fine for 4 MP3s files.

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Fantastic!

Thanks for confirming.

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