Upload does not work, I am waiting for to upload 4 files for 1 hours.
Did the other tracks you imported upload to Dropbox? And do you have a MIXO folder in your Dropbox?
Could you please try the following:
- Go to Settings > Debug > Delete Upload Queue, then go back to all tracks, select the tracks you want to upload, right-click and select Upload Track(s)
Let me know about the above and if the fix had any effect for you, if not I'll try and help further.
Thank you for your response.
I have tried it the steps you asked, before I opened this ticket.
Answers to your questions:
1. Did the other tracks you imported upload to Dropbox?....NO
2. And do you have a MIXO folder in your Dropbox?...YES MIXO-Sync folder
Maybe this helps you.
It stuck at Artwork upload step.
That is helpful, thank you!
Could you email us one of the tracks that's getting stuck at email@example.com
Also, MIXO can output logs that give information about the processes, they should be located in Music > MIXO > Logs. If there aren't any you can turn on logs via Settings > General > Enable Logs.
If you can send us these as well, it would also be helpful.
Hi have this problem also... the mixo folder exists in dropbox but the files don't upload.
Can you both check your Dropbox folders again today and let me know if any tracks have uploaded.
If not, within MIXO go to Settings > Debug and aside from 'Reload' do each of the steps from 'Reset MIXO' to 'Open AppData'.
Go into your Dropbox and delete the MIXO folder.
Once this is done, please [re-install MIXO](https://www.mixo.dj/download) and turn on logs via Settings > General > Tools > Enable Logs.
Re-sync to your Dropbox account and start importing your tracks.
If you are still experiencing this issue then please send me the logs in the folder Music > MIXO > Logs.
That should help us determine the issue.
The very first upload was successful. :-)
So as you can see in the screenshot there are several files on Dropbox under Apps > MIXO-Sync > Music directory. (dropbox_init_upload.jpg) Then I tried to add another file(s) but that upload was stuck.
Now I deleted all files and folders from Dropbox then did a reset in MIXO app and reinstalled MIXO. Then I imported some tracks again to MIXO. Then I established the connection between MIXO and Dropbox. And the initial upload worked again. (dropbox_re-init_upload.jpg)
And now the upload also works for the new tracks. (dropbox_additional_upload.jpg)
I will test it and inform you about the result.
Thank you for your support.
That's great news, glad the refresh worked!
Yes, please do let me know how the rest of your import goes and if you have any other issues or feedback.
Thanks, Jon for the solution.
I try it and it's working fine for 4 MP3s files.
Thanks for confirming.
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