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For login issues see here:
https://support.mixo.dj/guide/login-issues
What do green dots before tracks mean?
The green dot means the track has successfully uploaded and should be streamable or downloadable on other devices.
What do pink dots before tracks mean?
The pink dot means the track is downloaded (on a secondary device) and the same goes for the pink dot next to a playlist.
What do black dots before tracks on mobile mean?
The black dot means the track was not uploaded from your computer - see "How do I manually upload tracks" below.
What does it mean if a track is greyed out?
A greyed out track mean it's missing. Either deleted or moved from its original imported location.
How do I relocate a missing track?
Right-click any track on desktop and select "Relocate Missing Track". This will update the filePath and sync the changes.
How do I manually upload tracks?
Select the tracks using the checkboxes on desktop, right-click and select "Upload Tracks". This will upload the tracks to your cloud storage and sync any changes.
Can I upload my music to my cloud storage myself?
No, MIXO needs to upload each track and build a unique link so you can access it on other devices.
What happens if I re-import my library?
MIXO will update any existing tracks and playlists and import any new tracks and playlists. Only new tracks are analysed and uploaded (GOLD).
Does MIXO automatically import changes from my DJ software?
No, you just need to re-import any changes. You can re-import the entire library or just select a new playlist. Either way, MIXO will quickly update any existing playlists and tracks if they've changed and only import new items.
Does MIXO automatically update my DJ software?
Not exactly, but you can you use the "Auto-Export" in Settings/Advanced, which will export to your DJ software when you make changes. You can then import/refresh in your DJ software.
How do I filter missing or uploaded tracks?
Right-click the track list column headers and select the "Missing" and "Uploaded" columns. You can then sort using these columns.
How do I fix MIXO stuck on import stages (Analysis, Upload or showing "Preparing..." etc)?
This can happen when bad data is imported. We're still finding and mitigating the causes of these issues, but in the meantime you can fix most hangs by reloading (Ctrl/Cmd + R) or quit and restart MIXO. You can also use the 'Cancel Import' or 'Cancel Upload' buttons, both of which will skip straight to sync (if you're connected to cloud). Once sync is complete, you can then attempt to analyse or upload tracks manually. See "How do I manually upload tracks?" above.
Lots of tracks do not have green dot after upload?
Sometimes internet or storage issues can cause several tracks to fail to upload. To fix this, simply sort by "Uploaded", select all the tracks that are not uploaded, right-click and "Upload Tracks".
What is Reset MIXO?
This is useful when you want to start fresh. Reset MIXO will delete all the data in your local database and any synced data in the cloud. It will not delete any of your files from your computer/drive, nor will it delete any files in your cloud storage.
What is Reset Local?
This is useful if something goes wrong and you want to delete everything locally without deleting your synced data. Reset Local will delete all the data in your local database and log you out. If you were previously connected to cloud storage and have synced data, after logging in again MIXO will download your synced data from the cloud so everything is back to normal.
Why is my artwork not showing?
If your artwork was saved/updated by iTunes/Apple Music the artwork is protected and cannot be extracted. You may also noticed that other DJ software also can't load the artwork. Alternatively you can try: right-click and choose 'Re-Analyse Track' then check the box for 'Update Artwork'.
Why is MIXO skipping upload and not uploading manually either?
One of the main reasons for this is if the Advanced Setting "External Hard Drive Sync" has been turned on but is not required. If you would like to upload your files, turn off External Hard Drive Sync in Settings/Advanced.
Why are my uploads are failing?
If your uploads are all failing, here are some things to try:
- Logout, then login again.
- Reconnect your cloud storage.
- Connect to a different network (can fix temporary blocking issues from cloud storage).
- Check your router/firewall isn't blocking traffic.
- Check that MIXO has access to your files and folders (some OS updates reset app access rights).
- Check your filePaths are correct and the tracks exist (eg they should play in MIXO).
- 'Cancel Upload' wait for sync to complete, then try uploading all of the tracks in a single playlist to see if it works.
