Debugging

When beta testing our software you may find bugs or issues you'd like to raise with our team.

Before emailing us on team@mixo.dj or submitting a new idea on our support forums, please be sure to:

  1. Check you're using the latest MIXO version
  2. Describe the issue/bug in as much detail as possible
  3. Use screenshots where possible
  4. Confirm device & operating system you're having issues with MIXO on
  5. Confirm it meets our minimum system requirements
  6. Check your logins work by accessing our support site & confirm to us the email username you're using


Be aware that our developers may ask you to:
- Send additional screenshots
- Check password works via the support site
- Uninstall & then reinstall MIXO
- Send MIXO data logs, see how to turn on logs
- Clear your MIXO Cache and Reset your user account
- Check your CPU and Memory usage


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